Frequently Asked Questions
Find answers to common questions about Video Downloader One-for-All
🚀 Getting Started
How do I install the extension?
Visit the Chrome Web Store or Edge Add-ons page and click "Add to Chrome" or "Get" to install. The extension will be available in your browser toolbar immediately.
Which browsers are supported?
Video Downloader One-for-All works on Google Chrome, Microsoft Edge, and other Chromium-based browsers like Brave, Opera, and Vivaldi.
How do I use the extension?
Simply visit any website with videos, play the video at least once, then click the extension icon in your toolbar. All detected videos will appear in a list where you can choose quality and download.
Why can't I see any videos?
Try these steps: 1) Make sure the video has started playing at least once. 2) Refresh the page and try again. 3) Some websites use DRM protection which prevents downloads.
⭐ Paid Features
What's the difference between Free and Paid?
Free users can download 3 HLS/DASH streaming videos every 2 hours. Paid users get unlimited streaming downloads, batch download (up to 10 videos), and audio extraction.
Is Paid a one-time payment or subscription?
Paid is a one-time payment of $15.99 for lifetime access. No subscriptions, no recurring fees. Pay once and use forever.
How do I activate my Paid license?
After purchase, you'll receive a license key on the success page and via email. Open the extension, go to Settings > License, and enter your key to unlock Paid features.
Can I use my license on multiple devices?
Yes! Your license works on all your personal devices. Install the extension on each device and activate with the same license key.
What is your refund policy?
We offer a 30-day money-back guarantee. If you're not satisfied for any reason, contact us at support@videodownloader-ofa.com for a full refund.
🔧 Technical
What video formats are supported?
We support MP4, WebM, HLS (m3u8), and DASH (mpd) formats. Most websites use one of these formats for video delivery.
Why is the download speed slow?
Download speed depends on the source website's server speed and your internet connection. HLS/DASH downloads may be slower as they require merging multiple segments.
Where are downloaded videos saved?
Videos are saved to your browser's default download folder. You can change this in your browser settings under Downloads.
Does this work with DRM-protected content?
No, DRM-protected content (like Netflix, Amazon Prime Video, Disney+) cannot be downloaded. This is a legal protection that we respect.
🔒 Privacy & Security
Does the extension collect my data?
No. We do not collect, store, or transmit any of your browsing data. All video detection happens locally in your browser. See our Privacy Policy for details.
Is the extension safe to use?
Yes! Our extension is reviewed by Chrome Web Store and Edge Add-ons teams. We use minimal permissions and our code is transparent about what it does.
Do you store my payment information?
No. All payments are processed by Polar, our payment partner. We never see or store your credit card or payment details.
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